We ask you to arrive at our reception at least 15 minutes before your appointment. This gives you time to fill out any required registration forms, which you can do in the comfort of one of our dedicated waiting rooms. We are very aware of local cultural considerations and provide two separate waiting rooms – one for ladies and one for gentlemen.
Please bring the following items with you:
Chaperones: we want you to have confidence in our care and will accommodate your requirements where practical. So please let us know if you require a chaperone. We can arrange for one our named staff nurses to stay with you during your examination, test or treatment.
Intimate examinations: if you need to take off any clothing or have an intimate examination, your consultant will explain this to you at your consultation. Again, you can have a chaperone and undress and dress in privacy.
Changing facilities: we will provide you with a gown if you need to change into one for an investigation or procedure. You can change in our private changing facilities and one of our nurses will help you, if required.
Recovery from treatment: for your peace of mind, we have separate recovery areas for ladies and gentlemen.
After registration, you will be assessed by a named nurse in the nurse-led triage room. They will take some basic observations such as your height, weight, temperature and blood pressure and ask you about your main reason for attending the clinic.
They will record this information in your personal electronic medical records, ready for the consultant during your consultation. Storing your medical records this way helps us to ensure continuity of care and means we will have fast access to all your key information when we see you again. All details are held in the strictest confidence and you are free to access your medical records at any time.
Once your assessment is complete, one of our healthcare assistants will take you to see your consultant.
We aim to see everyone on time and keep waiting to a minimum, but there may be times when you will need to wait for a short while between consultations, tests or treatments.
You may also have brought family or friends with you, so we have a number of comfortable waiting areas with facilities including the Urban Bites coffee shop for light refreshments, water machines, a children’s interactive play area and a parents’ room for baby changing and feeding.
If you need to be referred on for any reason then we will provide you with a referral letter for the appropriate specialty indicating the reasons for your referral. This includes referrals to specialists in Abu Dhabi and in the UK.
We welcome your comments on your experience at King’s College Hospital Clinics Abu Dhabi. You do not need to give us your name – just your feedback. This helps us to improve the services and facilities we provide.
So before you leave, please fill in one of our patient feedback forms and put them in one of the special boxes.
You can also contact us with your comments.